1.     Introduction

1.1  We are dedicated to safeguarding the privacy of our website visitors. This policy outlines how we treat your personal information. We assure you that we do not store credit card details and do not share customer details with any third parties

1.2  By using our website, you consent to the terms of this policy, including our use of cookies. We will request your consent for cookie usage when you visit our website for the first time

2.     Collecting Personal Information

2.1  We may collect, store, and use various types of personal information:

-        Information about your computer, visits, and usage patterns on our website.

-        Details you provide during registration or subscription.

-        Information related to purchases or transactions made on our platform.

-        Communication content and metadata associated with messages sent to us.

2.2  Before disclosing another person's personal information, you must obtain their consent for disclosure and processing as per this policy.

3.     Using Personal Information

3.1  Personal information collected via our website will be used for specific purposes outlined in this policy. We reiterate that we do not store credit card details or share customer information with third parties.

3.2  Your personal information may be used to:

-        Administer our website and services.

-        Personalize your experience on our platform.

-        Facilitate services you purchase.

-        Communicate essential service-related information.

-        Send newsletters and marketing communications if you opt-in.

-        Handle inquiries, complaints, and security matters. 

3.3  If you submit personal information for publication on our website, it will be used per the granted license and privacy settings you choose.

3.4  We will not supply your personal information to third parties for direct marketing without your explicit consent.

3.5  Financial transactions are handled securely through our payment services provider, Stripe. We share information with them as necessary for payment processing and related queries.

4.     Disclosing Personal Information

4.1  We may disclose your personal information to employees, advisors, or service providers as reasonably necessary for the purposes outlined in this policy.

4.2  Disclosure may occur in legal contexts, ongoing legal proceedings, defending legal rights, or business asset transactions.

4.3  Except as detailed in this policy, we will not provide your personal information to third parties.

5.     International Data Transfers

5.1  Information collected may be stored, processed, and transferred between countries where we operate to enable us to use the information as outlined in this policy.

5.2  Your personal information may be transferred to countries lacking data protection laws equivalent to those in the European Economic Area, including the United States of America, Russia, Japan, China, and India.

5.3  Personal information you publish or submit for publication on our website may be accessible worldwide via the internet, beyond our control. We cannot prevent its use or misuse by others.

5.4  Your use of our services indicates your express agreement to the transfer of personal information as described in this section.

6.      Retaining Personal Information

6.1  Our data retention policies ensure compliance with legal obligations. Personal information processed for specific purposes will not be retained longer than necessary.

6.2  However, we may retain documents containing personal data:

-        As required by law.

-        If relevant to ongoing or potential legal proceedings.

-        To defend legal rights, prevent fraud, and reduce credit risk.

7.      Security of Personal Information

7.1  We employ reasonable technical and organizational measures to prevent loss, misuse, or alteration of your personal information.

7.2  All personal information provided is stored on secure, password- and firewall-protected servers.

7.3  Encryption technology safeguards all electronic financial transactions on our website.

7.4  While we employ security measures, internet data transmission inherently carries risks. We cannot guarantee the absolute security of data sent over the internet.

7.5  You are responsible for maintaining the confidentiality of your password; we will never ask for your password unless during website login.

8.     Amendments

8.1  We may update this policy periodically by publishing a new version on our website.

8.2  It is advisable to check this page occasionally to ensure agreement with any changes made.

8.3  Users may be notified of policy changes via email or through our website's private messaging system.

9.     Your Rights

9.1  You may request access to your personal information held by us, subject to verification of identity and a nominal fee.

9.2  We may withhold personal information within legal constraints.

9.3  You have the right to opt-out of your personal information being used for marketing purposes. We respect your choices.

10.  Third Party Websites

10.1    Our website may contain hyperlinks to third-party sites. We disclaim responsibility for their privacy policies and practices.

11.  Updating Information

11.1    If there are corrections or updates needed for your personal information, please inform us using the provided contact details.

12.  Cookies

12.1    Our website uses cookies. Please refer to our attached cookie policy for comprehensive details.

13.  Our Details

13.1    This website is owned and operated by Upper Residences Ltd.

13.2    Registered in England under registration number 15205952, our registered office is at 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

13.3    You can contact us via the provided business address, website contact form, email at contact@upper-residences.com